Ensuring Efficiency and Productivity (Systems Management) So you want to be franchisable? Or you want one day to be able to sell your business? You just want a smooth running operation that will satisfy the customer every time? Then this is the workshop to help you on your way. In this workshop we examine the issues of quality control, systems thinking, consistency and standards of excellence. It is not enough simply to work towards excellence in everything you do. If you want to become an exceptional business you must be in control of your search for excellence!